Postage & Delivery
We offer 4 types of postage:
1. FREE UK Delivery - £0.00. This takes approximately 3-5 working days after dispatch. In certain circumstances a signature may be required upon receipt and in the event that you are unable to accept your delivery a calling card will be posted through your letter box with details on how to collect or rearrange delivery.
2. 1st Class UK Delivery - £3.75. This takes approximately 1-2 working days after dispatch. In certain circumstances a signature may be required upon receipt and in the event that you are unable to accept your delivery a calling card will be posted through your letter box with details of how to collect or rearrange delivery.
3. Expedite (Fast) UK Delivery - £6.99. This will arrive by 1pm the following working day AFTER DISPATCH. This always requires a signature upon receipt. If you are unable to accept your delivery a calling card will be posted through your letter box with details of how to collect or rearrange delivery. NOT AVAILABLE OVER THE BANK HOLIDAY WEEKEND.
An Attempt To Clarify Expedite Delivery Time Scales!
If you have ordered before 1pm Mon - Thurs and the item is IN STOCK (most things except some Miraclesuit items), your order will arrive by 1pm the following day. Orders placed by 1pm on Friday usually arrive on Saturday but aren't guaranteed by Royal Mail to be delivered until Monday (which is the following working day).
If you have ordered AFTER 1pm Mon - Fri, you order will be DISPATCHED the following working day and DELIVERED to you the day after that. For example, if you ordered 2pm on Monday, it will arrive before 1pm on Wednesday. If you ordered 2pm on Friday, it will arrive before 1pm on Tuesday.
4. International Delivery - £10.00. This takes 1-2 weeks, depending on country. We are currently only sending out orders to UK, New Zealand, Australia, Canada, South Africa, Norway, Switzerland, Iceland and USA addresses.
We post all orders out using Royal Mail services. The majority of our orders arrive on time. However, we are dependent on Royal Mail time frames, which occasionally can be disrupted.
Order by 1pm (UK time) Monday - Friday for same day dispatch. *This EXCLUDES some Miraclesuit & Cupid items which need to be ordered in. This information is displayed on the product page*.
We aim to dispatch all in stock* orders that have been placed and paid for by 1pm on the same day. This EXCLUDES Saturdays, Sundays and Bank Holidays, as Royal Mail does not operate on these days.
For example, if you place an order by 1pm on a Monday, your order will be dispatched on Monday afternoon. If you place your order after 1pm on Monday, it will be dispatched on Tuesday. If you place an order after 1pm on Friday, your order will be dispatched on Monday.
*We don't keep all shapewear in stock in our warehouse. Sometimes we need to order it in for you. If this is the case you will be informed of this on the product page. We will also send you a follow up email to confirm when your order will be dispatched.
The main brands that we currently don't stock in our warehouse are:
Ann Chery (some items are in stock)
Miraclesuit (some items are in stock)
Naomi & Nicole (some items are in stock)
Esbelt (some items are in stock)
These items can take up to 5 working days to be dispatched (usually it is a lot quicker though).
Who Will Deliver My Order
We use Royal Mail for all of our parcels.